Barbier Color

Support

A real person reads this address.

Write to hola@getbarbier.com. Expect a reply within two working days. Barbier Color is made by a small team, so you are not writing into a ticket queue.

What to include

Whatever you have. These four make it much faster:

  • Your iPhone or iPad model and its iOS version
  • The app version — Settings, at the bottom
  • What you did, and what happened instead of what you expected
  • A screenshot, if the problem is something you can see

A formula looks wrong to you

Tell us the case, not just the verdict: the level the hair was at, where you were going, the history, the grey, and the brand. The engine is deterministic, which means a wrong answer is a rule we got wrong — and a rule we can fix for everyone. This is the most useful mail you can send us.

Your brand is not in the list

Add it yourself. In a formula, next to the brand, tap My brand is not on the list and fill in the name, how it writes shades, its lines and its ratios. Only the name is required. You can also photograph the tube and let the app read the code, the line and the mixing ratio off the label — nothing is filled in until you tap it.

Subscriptions, billing and refunds

All of it is Apple's, not ours. Cancel or change a subscription in your iPhone's Settings under your Apple Account. Ask Apple for refunds at reportaproblem.apple.com. If you paid and the app still shows a limit, open Settings in the app and tap Restore.

You lost your records

We are honest about this: there is no account and no copy on a server, so there is nothing we can restore for you. Your book lives on your device. If you still have a device backup from before the loss, restoring that backup brings it back. Keep iCloud Backup on.

Changing phones

Your records move with a normal device-to-device transfer or an iCloud restore, like any other app's data. Do not delete the app on the old phone until the new one is showing your clients.

Privacy and data requests

See Privacy. In short: we hold no copy of anything you enter, so there is nothing for you to request from us, and deleting the app removes its data from the device.